Bizzo Casino - 登録時にプレイヤーが誤った個人データを送信しました。

I have submitted my nationality card ( canadian gov issued indias status card) as a form of identification as stated in original request.

I was then asked why my dob on my profile did not match and i then sent my ontario birth certificate and asked to update my profile to the correct dob. I informed that if the error in my dob was inittaly registered it was done in honesty as i use my cell phone when playing. When asked how i do this my question was ignored

I asked for a copy of the identification guidelines and was once again ignored.

I am a member of 3 other online casino sites, which have all accepted my supporting documents

Dear Patricia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru. 

Thank you in advance for your reply.

Best regards,

Petronela 

Additional comments from the player:

"Thank you kindly for your response.

The identifcatiion i have submitted was finally sufficient after 6 attempts . They are now asking for a new bank/deposit verification.

I will resemd this morning, and cross my fingers.

Patricia"

Thank you very much, Patricia, for the update. Please keep me informed about any further developments.

Additional comments from the player:

"Issue resolved!! 

Thank you very much"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Patricia, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru