Bizzo Casino - 賞金の出金が遅延しています。

I have been trying to withdraw the money that I win in bizzo casino for several days and I have already sent all the necessary documentation and when I make the transfer it is approved and at the time it says that it is rejected for no reason I don't know what to do now

Llevo varios dias intentando retirar el dinero que gane en bizzo casino ya he enviado toda la documentación necesaria y cuando hago la transferencia sale aprobada y a la hora me sale que es rechazada sin ningún motivo nose que hacer ya

Dear Natalia13,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Natalia13,

Have you received your withdrawal from the casino yet?

Dear Natalia13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.