Bizzo Casino - 賞金の出金が遅延しています。

I've been waiting for the cash out of my money for more than 11 days and they've already sent everything they asked for, including account statements and nothing... they're rolling around.

Estou a espera do cash out do meu dinheiro a mais de 11 dias e ja enviam tudo que pediram inclusive extratos conta e nada... andam a Enrolar.

Dear Pietrosoa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Pietrosoa,

Have you received your withdrawal from the casino yet?

Not yet!

Ainda nao!

continue to not pay. They say I'm going to pay and I haven't received anything. Note that they don't want to pay and they even blocked the chat.

continuam a nao pagar. Dizem que vou pago e nao recebi nada. Nota-se que nao querem pagar e ate bloquearam o chat.

I've already sent 30 more statements showing how money didn't get into the account.

ja enviei mais 30 extratos a mostrar como dinheiro nao entrou na conta.

I have proof of everything!!!

Tenho provas de tudo!!!

here it is.

September 3rd cash out order 235 euros

aqui esta.

dia 3 de setembro cash out pedido 235 euros

Thank you for your reply, Pietrosoa. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification? Have you accumulated your winnings with or without an active bonus?

was paid!

foi pago!

Awesome news, Pietrosoa. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.