Blazzio Casinoのレビュー

Dear friend,

We're delighted to hear you had a positive experience at Blazzio, with a smooth game session indicating user-friendly functionality.

We apologize that currently we cannot offer the Rapid Transfer deposit method that you typically use, however, rest assured, we're considering expanding our list of supported deposit methods, as well as responsible gaming tools soon.

It's truly heartening to hear that everything else at our casino is meeting your expectations and providing a favorable gaming experience. We look forward to ensuring that your future interactions with us remain equally delightful, and in the interim, we encourage you to explore our alternative payment methods as we diligently work towards adding your preferred option.

Best regards,
Emma
Blazzio Casino Manager

Dear friend,

Thank you for your feedback and for sharing your experience with our casino. We regret that you had a negative gaming experience and would like to explain the situation that occurred with your winnings.

According to our Welcome Bonus Terms & Conditions, item 8 "All winnings received while wagering welcome offer bonuses are limited to a maximum cashout amount of 15 times bonus granted, but not more than 2,000 EUR". This information was stated on the website and we apologize if it was not clear enough in the promotion email.

In your case, when you won €2.300 and requested the withdrawals, KYC department has written-off the rest of the amount from your account as it was part of the winnings that exceeded the maximum amount allowed and that’s why you were able to withdraw only €300 (20 EUR bonus x 15 times = 300€).

We want to clarify that our casino strictly adheres to fair and transparent gaming practices. We do not have the capability to control or manipulate any player's account or influence the Return to Player (RTP) percentages. Our games are powered by certified and reputable software providers, ensuring that the outcomes are random and in line with industry standards.

We understand your disappointment and apologize if you did not receive the winnings you expected. Blazzio team strives to provide fair and transparent play for all players, so we advise you to get familiar with our Terms and Conditions to avoid further misunderstandings.

If you have any further questions, please contact our support team and we will be happy to assist you.

Sincerely, Online Casino Manager

Dear friend, Thank you for sharing your feedback with us! We would like to consider the concerns you raised and explain certain aspects of our casino.
1) As welcome bonuses are one of the essential factors in the gaming experience, we are continuously working to improve them. The reason why you did not get 100 Free Spins in Book of Dead is that Playn GO provider has restricted your country for its games and as a solution for our customers from your location we issue free spins in Anksunamun: the Queen of Egypt from Mascot Gaming.

2) It's important to understand that RTP is a statistical indicator, game outcomes can significantly differ for various players and the casino can not influence the results of the game. Nevertheless, our team puts considerable effort to ensure fair and rewarding gameplay for our players. Having checked your gaming stats, we see that you played only 5 games and had nice winnings even with the small bets. For instance, you have won €32.37 with €0.60 bet in 100 Joker Staxx. If you wish to win a lot, we advise you not to stick to one game and change the games more often, raise the bets from time to time or use demo mode to understand the game's features before playing for real money.

We also want to share some of the advantages of our casino, which we hope will serve as additional reasons to eliminate your concerns:
- Diverse Game Selection: Our collection includes a wide variety of game options, ranging from classic slots to table and live dealer games. This diversity allows you to choose games that resonate with your preferences.
- Data Protection: We go to great lengths to ensure the high security of your personal information and financial transactions. We employ advanced encryption methods to safeguard your confidential data (256-bit encryption).
- Bonus Programs: We offer various bonuses, promotions and loyalty programs that enhance your winning chances and make the gameplay even more engaging.
- Accessibility: Our website is easily accessible across different devices, from computers to mobile phones, providing convenience no matter where you are.

Please consider this as an open expression of our commitment to improvement and understanding your needs. We thank you for your trust and participation in our casino and we are dedicated to making your gaming experience as satisfying and rewarding as possible.

Dear friend, Thank you for your feedback!
We are very pleased to hear that you were satisfied! Blazzio.com is a place where every customer is highly cherished, and it is very important for us to provide you with quality service and, of course, fast withdrawals! Please accept our sincere apologies for the delay to the Mifinity payment method. It was caused by a technical issue, but our developer team made their best to fix and eliminate this trouble.
Wishing you big wins and may the luck be always on your side!

Dear friend, We are sorry to hear that you had a negative gaming experience at Blazzio. Let us explain to you everything in detail. You topped up your balance, received a 120% Bonus + 100 free spins and started to play games.
Unfortunately, you did not pay attention to our Welcome Bonus T&C (item 6):
"Free Spins must be claimed and played within 48 hours since it’s been awarded and before the deposit bonus is completed, otherwise Free Spins will be canceled".
As a result, you used your bonus first and it caused the free spins cancellation according to the rule above. As soon as you contacted our support team, you were provided with 100 Free spins manually as an exception and successfully used them.
As for the reason why you were disconnected or the games lagged, we advise you to check your mobile internet connection because if it's unstable it may cause network termination. We hope that you will give us another chance to deliver a great experience in the future.

Hi, Thank you for the positive feedback, it means a lot to us! :) Our team would like to congratulate you on the winnings and may luck surround you everywhere! Hope you will enjoy playing at Blazzio further!

Dear friend, thank you for taking the time to leave your feedback! We are pleased to know that you are satisfied with our service and will continue doing our best to improve it for you!