Blitz-bet Casino - プレイヤーのアカウント確認が遅れています。

After three weeks, there's been no sign of life from support (live chat is no longer available). My verification hasn't been initiated, nor have I received a payout. This seems to be fraud/insolvency.

Nach nun 3 Wochen gibt es kein Lebenszeichen vom Support(Live Chat nicht mehr vorhanden). Meine Verifizierung wurde weder gestartet noch gibt es eine Auszahlung. Scheint wohl Betrug/Insolvenz zu sein.

Dear Sh121212,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Have you made any successful withdrawals from this casino before?

Which documents did you send to the casino for verification and when exactly you sent them?

When was the last time you communicated with the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sh121212,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.