Blitz-bet Casino - プレイヤーの撤退が遅れています。

For the past four days, my withdrawal has not been processed. I have contacted live chat 20 times already, and every time I receive the same excuse: 'The withdrawal is being processed.' Yet, it continues to show as pending. In my opinion, this casino is 100% a scam and fake, and my bet was reduced for some unknown reason.

Seit vier Tagen wurde meine Auszahlung nicht bearbeitet. Ich habe den Live-Chat bereits 20 Mal kontaktiert und jedes Mal die gleiche Ausrede erhalten: 'Die Auszahlung ist in Bearbeitung'. Dennoch wird sie weiterhin als ausstehend angezeigt. Dieses Casino ist meiner Meinung nach zu 100 % Betrug und Fake und mein Spieleinsatz wurde reduziert aus welchem grund keine Ahnung.

Dear Asil,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

It's been over a week now and the payment still hasn't been processed, even though my account has been fully verified for a few weeks. I only get evasive answers in the chat; I'm told they don't know when it will be processed. The terms and conditions clearly state that payments are processed within two working days.

Es ist jetzt schon über eine Woche her, und die Zahlung wurde immer noch nicht bearbeitet, obwohl mein Konto seit einigen Wochen vollständig verifiziert ist. Im Chat bekomme ich nur ausweichende Antworten; man sagt mir, man wisse nicht, wann die Bearbeitung erfolgen würde. Dabei steht in den AGB klar, dass Zahlungen innerhalb von zwei Werktagen bearbeitet werden.

Thank you for your patience. Withdrawals usually do get processed more quickly, but sometimes unforeseen issues can lead to delays. Based on our experience, most players receive their funds within the two-week timeframe. If your winnings are still not in your account by November 13, please reach out to me, and we’ll continue with the investigation to ensure you receive your payment.

Is Blitzbet casino authentic, or is this still unclear?

Ist Blitzbet casino authentisch, oder ist dies bislang unklar?

The payout was closed on the transaction overview but unfortunately I did not receive any money.

Die Auszahlung auf der Transaktion Übersicht geschlossen aber Geld habe ich leider nicht bekommen.

I got my payouts

Ich habe meine Auszahlungen bekommen

Dear Asil,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru