Blizz Casino - プレイヤーのアカウントがブロックされました。

i am a new player to blizz after depositing and betting i won some money when i asked to withdraw they locked my account and took all my money gave me something ridiculous that I didn't know anything about

Here is what they emailed me:

Hello

We have been made aware by our colleagues at Evolution that when playing on Blizz, you were taking part in what is known as ‘opposite betting’ with a player from another brand on the Evolution network whilst playing Baccarat.

We do not allow this as it gives players an unfair advantage and can also point to other factors such as potential money laundering. After discussion with our partners on the play that took place, we have made the unanimous decision to close your account and confiscate winnings.

Please see the following from the terms and conditions which you agreed to on sign up: 9.1. Criminal Activity In the case when any irregularity (including a suspicion of attempted money-laundering or fraud) has been noticed, blizz.io reserves the right to close Accounts and/or report about criminal or other suspicious activities provided through one or multi Accounts to the relevant existing regulatory or law enforcement authorities. All offenders’ Account balances will be blocked, withdrawals will be void, deposits and winnings will be forfeited.

Please rest assured we do not take decisions such as this lightly but in this case we believe we had no other option when our partners at Evolution bought this to our attention.

This decision is final and no further correspondence regarding it will be entered into.

Best regard

Blizz team

I didn't violate it, ask them to give proof I really don't know

Hello duylong021089,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blizz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they send any proof of their claim or can you advise if you did cooperate with somebody else at the same table?

Looking forward to your answer.

Regards,

Nick

Dear Sir:

i sent the verification documents 2 days ago and now they have locked my account i accumulate my winnings with my own deposit i dont receive any promotions they dont give any proof of my violation me they said I violated and locked my account took all my money

Thank you duylong021089 for all the information provided. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello duylong021089,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Blizz Casino to join the conversation and participate in the resolution of this complaint.

Dear Blizz Casino,

May I ask if you can substantiate the game provider's/your decision with relevant evidence?

You can send it to my email address (tomas.k@casino.guru).

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear duylong021089,

I'm trying to get in touch with the casino's representatives, and I would like to give this case one more chance.

I will now extend the timer by another 7 days to see if we can make some progress.

Thank you for your patience.

Kind regards,

Tomas

I think scammers will always hide

Dear duylong021089,

I would like to inform you that the investigation is in progress. I'm currently waiting for more evidence from the casino, so the timer will now be extended by another 7 days.

I will keep you updated on any developments.

Kind regards,

Tomas

Hi duylong021089,

Kindly allow us more time in order to get the necessary evidence, as we are waiting for third parties, and in such cases, there are fewer options to expedite the progress. The timer will now be extended by two more weeks, and hopefully, we will come to a final conclusion.

Thank you for understanding.

Kind regards,

Tomas

OK I'm still waiting for you

Dear duylong021089,

I was provided with evidence supporting the casino's decision. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions.

The casino acted correctly and within its terms and conditions.

Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

Thank you very much, Blizz Casino, for providing the information and for your cooperation.

Best regards,

Tomas