BlueChip Casino - プレイヤーのアカウントは閉鎖されました。

Dear team,

as per my husband experience am playing on this platform. But bluechip casino my account and i am deposited 67000 intlr today and playing with this and total withdrawal amount was 133000. But these company blocked my account. Am not violated any terms and conditions. Its not duplicate account its my account. And my husband playing with diffrent account.

please help me am committ saucide because of this amount looted by bluechip casino.

Dear manubproduction,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of BlueChip Casino, and this is what I found:

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as "Duplicate Accounts." You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:

3.3.1 Each action performed using a Duplicate Account is considered void.

3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.

3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.

3.3.4 The duplicate account will be closed without an option to reopen it.

Could you please specify whether you used the same device (such as a mobile phone or computer) to log into your casino account that your husband also uses?

Additionally, have you been using payment methods for deposits that belong solely to you, or have you used a card registered in your husband’s name?

Lastly, have you or your husband activated any bonuses in your respective casino accounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika