BlueChip Casino - プレイヤーのアカウントは閉鎖されました。

I have my remaining balance in bluechip casino nearly 5000 INR Firstly the verified my account at the time of withdrawal they reopen my verification page and blocked my account . [email hidden by Casino Guru] is my email id link with my bluechip account

Dear Satish99,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification, or has your account been blocked due to a problem with your additional verification?

Which documents were you requested to provide for your additional verification?

Have you made any successful withdrawals from this casino before?

What types of games did you play - e.g. slots, live casino games, sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Satish99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I completed my full verification of account.When I placed my withdrawal they blocked my account . I play sports betting.That was my first withdrawal .5000 INR was my balance.

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika