BlueChip Casino - プレイヤーの賞金は没収されました。

I have placed a withdraw of ₹19722 and my winnings was confiscated by casino, when I contacted them, they said u have violated rule 9.5 when I asked details where I violated they refused to tell me in name of their policy.

Dear Pushpa1705,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played (slots, live casino games, sports betting)?

Have you passed the full KYC verification, or at least uploaded your documents for verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika