BlueChip Casino - プレーヤーの KYC 検証は繰り返し取り消されます。

I am trying to withdraw money from this casino and they are telling me that I have to do KYC first, and I've done it with plenty of different casinos so I know how the process works and why It's done.

The issue is that twice my KYC has been verified and all of a sudden they unverify me. I have sent them things that should not even be asked in a KYC process.

I really hope you can help me with this so I don't need to file criminal complaints about the casino, I really wish that I could use my energy to something else. I have all the proof that you might ever need regarding this case.

Ps. I can't attach files here for some reason. I have all the screenshots, Chat transcripts if you need them.

Dear finnishf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you were verified in the past and now the casino requested additional verification?

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear finnishf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.