Bodog Casino - 出金を試みた後、プレーヤーのアカウントが閉鎖されました。

Dear,

I come to request help from casino guru to solve my problem. A few weeks ago I opened an account on the bogog website, made a deposit of 750 reais and started betting, then I managed to reach a total of 5923 reais, today to my surprise when I logged into my account I was limited, I could only bet 9 reais on any game, so far so good, the bookmaker has the right to limit the bettor, it is their right, so I requested the withdrawal of my money in the amount of 5923 reais, after 1 hour I tried to enter my account again and it appears the message that my account has been deactivated, and then an email arrived stating that the withdrawal request was declined. I sent my documents and got no response. I won this money fairly, so I'm just demanding that the bookmaker deposit the money that I rightfully won and it's mine. I ask casino guru to help me. thanks.

Prezados,

Venho solicitar ajuda do cassino guru para resolver meu problema. Faz umas semanas atrás abri uma conta no site da bogog, fiz um deposito de 750 reais e comecei apostar, ai consegui chegar ao total de 5923 reais, hoje para minha surpresa quando entrei na minha conta estava limitado, só podia apostar 9 reais em qualquer jogo, até ai tudo bem ne, a casa de aposta tem o direito de limitar o apostador, está no direito dela, então eu solicitei o saque do meu dinheiro no valor de 5923 reais, depois de 1h tentei entrar novamente na minha conta e aparece a mensagem que minha conta foi desativada, e depois chegou e-mail informando que a solicitação de saque foi recusada. Mandei meus documentos e não tive resposta. Eu ganhei esse dinheiro justamente, então eu só estou exigindo que a casa de aposta deposite o dinheiro que por direito eu ganhei e é meu. Peço ao cassino guru me ajudar. obrigado.

Dear rafaelflamengo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning,

The account was made about 3 weeks ago, at no time did the bookmaker tell me to send any documents, even so I sent my documents for verification, to an email informed by an attendant through the chat and so far I have had no response , the games I played were in sports betting, I received a bonus of 120 reais but the bonus rules for withdrawing had already met the requirements. Here is what the bookmaker reported when my account was deactivated:

Hello everything is fine?

We have contacted you to inform you that, after an analysis by our team, your account has been permanently canceled due to the existence of data related to other registrations.

This directly violates our security policies and therefore, as set out in our Terms and Conditions, your account has been deactivated.

For any queries, we are at your disposal.

Since I never had another account at this bookmaker, I work in a company where my computer is not personal, other people also work with it, if someone else from my work has an account at bodog and entered the same computer as me, then I don't know, I can't control it, what I can say is that I earned this money legally and it's rightfully mine.

Bom dia,

A conta foi feita faz umas 3 semanas, em nenhum momento a casa de apostas falou para eu enviar nenhum documento, mesmo assim eu mandei meus documentos para verificação, para um e-mail informado por um atendente pelo chat e até agora não tive resposta nenhuma, os jogos jogados que eu fiz foi em apostas esportivas, eu recebi um bônus de 120 reais mas as regras do bônus para saque já tinha atendido os requisitos. Segue o informado pela casa de apostas quando foi desativada minha conta:

Olá, tudo bem?

Entramos em contato para informar que, após uma análise por parte da nossa equipe sua conta foi cancelada de forma permanente, pelo fato de constatar-se a existência de dados relacionados com outros cadastros.

Isso infringe de forma direta às nossas políticas de segurança e portanto, segundo o estabelecido em nossos Termos e Condições, sua conta foi desativada.

Por qualquer dúvida ficamos a disposição.

Sendo que eu nunca tive outra conta nessa casa de apostas, eu trabalho numa empresa onde meu computador não é pessoal, outras pessoas também trabalham com ele, se alguma outra pessoa do meu trabalho tem conta na bodog e entrou no mesmo computador que eu, ai eu não sei, eu não tenho como controlar isso, o que eu posso afirmar é que eu ganhei esse dinheiro legalmente e por direito é meu.

Thank you, rafaelflamengo, for your response. Unfortunately, since you have clarified that the issue solely pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.