Hi Gaztoo,

We are sorry to hear you are unhappy with the identification request.
At some point during the lifetime of an account we do request additional information from some players to verify the specific details registered and deposit methods used. We need to ensure funds are protected and the winnings are being paid to the correct person. All documents sent to us are kept private and confidential.

We are also sorry to hear of your displeasure in relation to the service received, when any concerns are raised we will certainly investigate this further and offer training and feedback where required.
Should you require assistance our Contact Centre team are available 24 hours a day by calling 01384 885046.

Best wishes,
Bonus Boss