Boo Casino - プレイヤーの賞金は没収されました。

I received an email offering a 400% promotion if I deposited R$50.00. I made the deposit, received the bonus, and I had to play R$13,750. After playing, the bonus turned into real balance.

Before requesting a withdrawal, I contacted support to understand how much I could withdraw, and was told I could request R$1589, so I made the request.

Today, I received an email stating that I exceeded the 105 betting value, when at no point did I do such a thing. I play carefully to avoid issues, yet they cancelled my withdrawal and removed the amount from my account.

This cannot continue like this.

Recebi um email, com uma promoção de 400% se depositar R$50.00, fiz o deposito, recebi o bônus, e tinha que jogar R13,750, joguei e o bônus virou saldo real.

Antes de solicitar a retirada, entrei em contato com o suporte, para saber qual valor eu poderia sacar, e foi me dito que eu poderia solicitar o valor de R$1589, fiz a solicitação.

Hoje recebi um email dizendo que eu ultrapassei os 105 de valor de aposta, em momento algum fiz isso, jogo com atenção para não ter problemas, cancelaram meu saque, e retiraram o valor da minha conta.

Isso não pode continuar assim

Hello Meicampos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Would it be possible to send the link of the bonus you used and forward your betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Meicampos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nick, I am fulfilling your request.

Nick, estou providenciando sua solicitação.

Good evening, I JUST SENT VIA EMAIL, (nikolas.b@casino.guru ) THE EXTRACTS OF GAMES AND WINNINGS.

REGARDING THE VERIFICATION, IT WAS DONE AS THEY REQUESTED, AND CONFIRMED BY THE CHAT ASSISTANT.

I SPOKEN LAST TO THEM ON 08-09

Boa noite, ACABEI DE ENVIAR VIA EMAIL, (nikolas.b@casino.guru ) OS EXTRATOS DE JOGOS E GANHOS.

COM RELAÇÃO A VERIFICAÇÃO, FOI FEITA CONFORME ELES PEDEM, E CONFIRMADO PELA ATENDENTE DO CHAT.

FALEI PELA ULTIMA FEZ COM ELES DIA 08-09

Dear Meicampos,

Could you please clarify why did you filter those specific days in the history you forwarded? We will need the full history as it does not even show how did you accumulate such high balance. The betting history should start with the deposit and end with the last bet required to finish the wagering. If it's a trouble to make so many screenshots, you can try to ask the casino to forward the history to you in a excel file.

Dear Meicampos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.