BookofCasino - プレイヤーの撤退が遅れています。

I had a win on Wednesday of about 3500€. I requested a withdrawal and since Wednesday there has been no update, and the withdrawal is still cancellable. Today is Sunday.

I write to support, but they reply with pre-set messages. I am worried; I don't think they will pay.

Ho avuto una vincita mercoledì di circa 3500€. Ho fatto richiesta di prelievo e da mercoledì nessuna notizia e il prelievo è ancora annullabile. Oggi è domenica.

scrivo all’assistenza ma rispondono con messaggi preimpostati. Sono preoccupato, non credo che pagheranno

Dear SpartacoSMCV,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela