Boomerang Casino - 賞金の出金が遅延しています。

Luckily I won a lot of money over the weekend, I've been playing regularly at the above-mentioned casino for well over 4-5 years - sometimes irregularly, but I've been verified since the beginning and have never had any problems with payouts.

That means I could easily withdraw 5000.00 a day and there was never any talk of a limit, but now that I had won so much, it came to me like this: Unfortunately I cannot guarantee that it will be solved today because the working hours of the responsible department is already over. The case has been escalated so they will look into this as soon as possible.

It says there is an error in the system that suddenly has a limit of 500 per day for me and this error, strangely white, occurred on Friday 02/23/2023 and you still have not received a concrete answer until today 02/27/2023 when this problem will be fixed becomes. As I know myself, it only takes 2-3 mouse clicks to set the limit back to normal. I've been put off with the same words since Friday.

As in the 2 photos, I have about 40 e-mails that have the same structure.

Ich habe Glücklicher weise eine Menge Geld über das Wochenede verteil gewonnen, bei dem oben genannten Casino spiele ich weit über 4-5 Jahren bereits Regelmässig - teilweise unregelmässig aber ich bin seit beginn Verifiziert und hatte sonst auch nie Probleme mit Auszahlungen.

Das heisst ich konnte am Tag locker 5000.- abheben und es war nie die rede von einer Limit doch nun bei dem grossen Gewinn kamen die mir so an: Leider kann ich nicht garantieren, dass es heute gelöst wird, da die Arbeitszeit der zuständigen Abteilung bereits vorbei ist. Der Fall wurde eskaliert, also werden sie dies sobald möglich überprüfen.

Es heisst es sei ein Fehler im System das aufeinmal eine Limite von 500.- pro Tag bei mir sei und dieser Fehler komischer weisse am Freitag 23.02.2023 auftrat und sie bis heute 27.02.2023 immer noch keine Konkrete Antwort darauf erhalte wann dieses Problem behoben wird. Da ich selber weiss dies dauert nur 2-3 Mausklicks um Limite wieder auf normal zu setzen. ich werde seit Freitag vertröstet mit den immer gleichen Worten.

So wie in den 2 Fotos habe ich etwa 40 E-mails die gleich aufgebaut sind.

Dear PURRY,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear PURRY,

Have you received your withdrawal from the casino yet?

No, the excuse was constantly used that there were technical problems and my payouts were constantly being rejected, so I continued playing and now the account is at 0.-

Nein es wurde ständig die Ausrede benutzt das es Technische Probleme vorliegen und meine Auszahlungen wurden ständig zurückgewiesen, daher habe ich weitergespielt und nun ist das Konto auf 0.-

Thank you for your reply, PURRY. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.