Bruce Bet Casino - プレイヤーの支払いの確認が遅れています。

I'm having an issue with this casino, it's been 3 days already and the payout verification is not progressing. It was supposed to take 24 hours. So far, they keep asking me to wait

Mam problem z tym kasynem już 3 dzień trwa weryfikacja wypłaty i nic się w tym kierunku nie dzieje. Powinna trwać 24h. Jak na razie każą czekać

Dear szymoonn44,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

All I can do is wait and I will keep you informed about developments

Pozostaje mi czekać w takim razie będę informowac o rozwoju wydarzeń

Ok, they closed the issue

Dobra wypłacili temat do zamknięcia

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, szymoonn44, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru