Bruce Bet Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

I am unable to withdraw my winnings because there is always an issue with the verification process!

Ich kann meinen Gewinn nicht auszahlen, da ständig etwas mit der Verifizierung nicht passt!

Dear ChrisMei,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify what issues with the verification process you have?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This is the first payout at Bruce.bet.

I submitted:

Photo of ID card photographed on both sides,

Selfie with ID,

A Telekom bill for proof of address,

PDF of my bank statement from the day of deposit,

Bank card on both sides!

Now they want my bank statement again, so I contacted support twice, where one employee told me something about Sofort/Klarna and the other something about the bank statements!

You can't see what has been accepted so far and what hasn't, you just keep getting messages saying that the verification was not successful!

The money was won with bonus.

greeting

Christian M***

Das ist die erste Auszahlung bei Bruce.bet.

Ich habe eingereicht:

Foto von Ausweis beidseitig fotografiert,

Selfie mit Ausweis,

Eine Rechnung der Telekom zum Adressnachweis,

PDF meines Kontoauszugs vom Tag der Einzahlung,

Bankkarte beidseitig!

jetzt wollen sie noch einmal den Auszug meiner Bank, dann habe ich mich 2 mal an den Support gewendet, wo mir der eine Mitarbeiter was von Sofort/Klarna erzählt hat und der andere was von den Bankkontoauszügen!

Man kann nicht sehen, was bisher akzeptiert wurde und was nicht, man wird nur ständig angeschrieben, das die Verifizierung nicht erfolgreich war!

Das Geld wurde mit Bonus gewonnen.

Gruß

Christian M***

Thank you very much for your reply, ChrisMei. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Unfortunately I don't have any conversation history saved!

Leider habe ich keinen Gesprächsverlauf gespeichert!

The winnings were finally paid out after 6 weeks of verification madness!

Der Gewinn wurde endlich ausbezahlt, nach 6 Wochen Verifikationswahnsinn!

Dear ChrisMei,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru