Bruno Casino - プレイヤーの撤退は繰り返し拒否されました。

I won 300 euro at Bruno casino and every time I try to withdrawal it's gets declined with another excuse, everytime it's something different.

Dear Deedee123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi Dominika,

Yes I'm fully verified.

No I have never made any successful withdrawals prior.

This is my first withdrawal thru this provider and have tried about 5 times each time declined

I won without a bonus

Each unsuccessful withdrawal has had a different excuse as to why it can't be processed

I'll attach all screenshots of communication