Buran Casino - プレイヤーの賞金が遅れています。

They are stalling with supposed delays to avoid paying me the amount I legally won.

Estão-me a enrolar com supostos atrasos para não me fazerem o pagamento do valor que legalmente ganhei.

Dear andrea39zandrea,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

What comes up is that my account doesn't need verification.

I won 2,000 euros on October 17th.

Since you can only withdraw 500 at a time, I withdrew 500 that day and another 500 on the remaining days.

The first withdrawal went well

The rest are rolling up.

Two of them said they were expired.

I had to request them again.

They should revise their security rating to very high. They're scammers

O que aparece é que a minha conta não precisa de verificação.

Ganhei 2 mil euros no dia 17 de outubro.

Como só deixam retirar 500 de cada vez tirei 500 nesse dia e outros 500 nos nos dias restantes.

O primeiro saque correu bem

Os restantes estão a enrolar.

Dois deles referiram estar caducados.

Tive de os pedir de novo.

Deviam rever a classificação de segurança de muito alto. São uns burloes

They still don't process withdrawals

They rate the security of this casino as very high and are nothing more than scammers

Continuam sem processar os saques

Avaliam a segurança deste casino como muito alta e não passam de uns burloes

Dear andrea39zandrea,

Have you contacted casino support and requested assistance?

What response have you received?

If your issue persists, could you please share your communication regarding the issue between you and the casino? My email is tomas@casino.guru

They've already sued. Finally

Já processaram. Finalmente

Do I understand correctly all 3 withdrawals have been processed and received in your bank account?

May we consider the issue resolved?

Sim

Dear andrea39zandrea,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru