Buran Casino - プレイヤーの賞金が遅れています。

They are stalling with supposed delays to avoid paying me the amount I legally won.

Estão-me a enrolar com supostos atrasos para não me fazerem o pagamento do valor que legalmente ganhei.

Dear andrea39zandrea,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas