Cactus Casino - プレイヤーの入金が遅れています。

I made a deposit and GTA 5 hours have passed since I made it but it hasn't arrived in my account even though everything is correct I gave everyone my details I did everything correctly but nothing has arrived they say they can arrive within 2:00 PM even though mine should arrive immediately

Я зробив депозит і уже GTA 5 годин пройшло відтоді як я його зробив но він мені на рахунок не прийшов хоча все правильно я дав реквізити всім все я зробив правильно но мені нічого не прийшло вони говорять що можуть прийти в течение 14:00 хотя це моя прийти моментально

Dear branashkoigor1,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

There is no deposit in the history and no balance.

В історії депозит е а на балансі немає

How can this be?

Як це може бути

Have you contacted your payment provider to check if the transaction successfully reached the recipient (casino)?

Dear branashkoigor1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.