Captain Jack Casino - プレイヤーの出金が遅れている。

I've been trying to get in contact with a live person as I was struggling to withdraw money, I finally got in contact with someone and they didn't evens try helping but referred me to other. I am still trying to withdraw the money and I've already submitted all documents

Dear zaidastemmet83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear zaidastemmet83,

Have you received your withdrawal from the casino yet?

No

Thank you Kristina

And I didn't received my money yit

Thank you for your reply, zaidastemmet83. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Did you accumulate your winnings with or without an active bonus?

Dear zaidastemmet83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.