Cashed Casino - プレイヤーの撤退が遅れ、キャンセルされました。

The casino waits 3 days to process the withdrawal and then cancels the withdrawals without any reason. I get no information from support. I played without using a bonus and did not use any bonuses.

I have been waiting for my money for 8 days and had to re-enter the withdrawals today, after they were canceled yesterday and today.

Das Casino wartet 3 Tage für die Bearbeitung der Auszahlung und storniert dann grundlos die Abhebungen. Beim Support bekomme ich keine Auskunft. Ich habe ohne Bonus gespielt und auch keinen benutzt.

Ich warte seit 8 Tagen auf mein Geld und habe die Auszahlungen heute wieder neu erfasst, nachdem sie gestern und heute storniert worden sind.

Hello burtscher.wolfgang,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashed Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What payment method were you using?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good day!

After a long back and forth, I have now received part of the money. I will try to get the rest. The casino confirmed to me that I did not receive a bonus and that everything was done correctly.

Guten Tag!

Nach langem hin- und herschreiben habe ich jetzt einen Teil des Geldes erhalten. Ich werde noch den Rest versuchen zu bekommen. Das Casino hat mir bestätigt, dass ich keinen Bonus erhalten habe und somit alles korrekt gemacht worden ist.

Today the casino paid out the remaining amount. The case can now be closed. Thank you for your support.

Heute hat das Casino den restlichen Betrag ausbezahlt. Der Fall kann hiermit geschlossen werden. Vielen Dank für die Unterstützung.

Dear burtscher.wolfgang, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru