Cashed Casino - プレイヤーの撤退が遅れています。

On July 27th, I requested two withdrawals of 500 euros each. I ended up re-playing 500 euros because after 3 days they hadn't even considered my withdrawal request. To this day, nothing has been done. They let the days go by so that you end up playing the money again. I currently have 500 euros stuck and I don't want to wait 15 days to get them.

Ho richiesto due prelievi di 500 euro ciascuno, in data 27/07, 500 li ho rigiocato perché dopo 3 giorni neanche hanno preso in considerazione la richiesta di prelievo,ad oggi ancora nulla, fanno passare i giorni così ti rigiochi i soldi, ho 500 euro bloccati e non vorrei fare passare 15 giorni per averli.

Hello Bozz96,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashed Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Good evening, I did everything that was asked of me, it shouldn't be verified, but it doesn't even let me verify it, I didn't win with active bonuses, and I contacted the casino yesterday and today to ask for explanations regarding the withdrawal, However, it is the first withdrawal. But it doesn't seem right to make us wait all these days. Thank you

Buonasera, ho fatto tutto quello che mi é stato chiesto, non dovrebbe essere verificato, ma non me lo fa neanche verificare, le vincite non le ho fatte con bonus attivi, e ho contattato il casino ieri e oggi per chiedere spiegazioni riguardo il prelievo,é comunque il primo prelievo. Ma non mi sembra corretto far aspettare tutti questi giorni. Grazie

Good evening, this morning at 10.59am my withdrawal was canceled without me having done anything, without having canceled anything, after 8 days I've been waiting, I wrote in live chat and I was told that they will send me an email for a manual withdrawal , I don't understand, they cancel your withdrawal without even notifying you of anything?

Buonasera stamattina alle 10 e 59 mi é stato annullato il prelievo senza che io abbia fatto nulla, senza che abbia annullato niente, dopo 8 giorni che aspetto, ho scritto in live chat e mi é stato detto che mi mandano una mail per un prelievo manuale, non capisco ti annullano il prelievo senza neanche avvisarti di nulla?

My nickname is boz*** if you can please help me

Il mio nickname é boz*** se perfavore mi potete dare una mano

Hello Bozz96,

Did they forward you the e-mail for manual withdrawal? Did they initiate the verification process since? Did you try to use a different payout method since?

Hi nick, now I tried to withdraw by bank transfer to an account in my name, they said they would send me emails for manual withdrawal but they still haven't sent me anything and it's already been 2 days.

Ciao nick ora ho provato a prelevare con bonifico bancario a conto intestato a me, hanno detto che mi inviavano mail ore prelievo manuale ma ancora non mi hanno mandato niente e sono passati già 2 giorni.

Hi, they didn't send any checks to do, is there any news?

Salve non hanno mandato alcuna verifica da fare, ci sono novità?

Hello Bozz96,

As stated above, withdrawals take up to 14 days. Please follow the casino's instructions and let us know in case it would take longer.

Ok Nick you are right but, since my first request I have already waited 20 days, if every time they let 15 days pass to verify each request, I will not see this money anymore

Va bene nick lei ha ragione ma, dalla mia prima richiesta ho già aspettato 20 giorni, se ogni volta fanno passare 15 giorni per verificare ogni richiesta, non li vedo più questi soldi io

Hello Bozz96,

If the next withdrawal gets rejected, we will try to intervene. Please let us know either it will get paid or rejected again.

Dear Bozz96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.