CashiMashi Casino - プレイヤーのカジノ アカウントがブロックされました。

Hello linklo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashiMashi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you gain your winnings with real money or did you use a bonus? Is the dispute amount in the complaint the amount accumulated in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I would like to ask CashiMashi to join us and help us explain the player's situation. Would it be possible to clarify the exact reason of blocking the account?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We are not trying to contact the casino one more time in order to receive answer from them.

We got in touch with the casino affiliate and currently trying to get more information regarding the case. I will post an update here as soon as possible.

Hello,

the account has been closed cause of gambling issues. All accounts on the brand are flagged now. After the Sow, this was decided by the rg department. So it was a decision by the management.

There is no open withdrawl in the account

Kind regards

Cashimashi Management

Dear CashiMashi Casino,

What about the player's balance? Could you please clarify the dispute amount of the complaint - is it somehow relevant and did the player have any balance when the account got closed?

Hello,

the restbalance on the account was refunded to the players bankaccount from the RG department.

Kind Regards

Cashimashi Management

That's not true.

More than €40,000 are still open

Das stimmt nicht.

Es sind noch über 40.000€ offen

This isnt true, you cancelled all withdrawls and played with the money. Thats why the RG-Team closed your account. If it is ok for you, I will send all screenshots to Nick. I just need an email adress.

Kind Regards

Casino Management

Dear CashiMashi Casino,

If possible, please forward the mentioned evidence regarding the player's balance to nikolas.b@casino.guru.

I sent it to you Nick.

Kind regards

Cashimashi Management

Based on the received proof from the casino regarding the player's remaining balance, we will be now closing the complaint. The player's account got closed due gambling addiction and the rest of withdrawals were canceled.

Dear linklo,

As we have to close the closed based on the received evidence, but you would still like to continue resolving the issue, you can try to contact the casino's licensing authorities as they might be the last one to help you if you believe the casino did something unfair or wrong.

Wish you best luck.

Regards,

Nick