CashiMashi Casino - プレイヤーのボーナスは、彼らの同意なしに自動的にアクティブ化されました。

Dear Mads,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear about your negative experience.

Could you please advise if you have tried to communicate with casino the option of opting out from any promotional offers prior to start playing? Have you redeemed or obtained any promotional offers from this casino in the past? Could you please forward your bonus history along with any relevant communication to petronela.k@casino.guru?

Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

Thank you, Mads, for your forwarded email. Could you please forward your bonus history too?

I didnt get a bonus

Could you please forward your bonus history? It would be great supporting evidence to confront the casino if we could show them that you have never received any promotional offer.

I have seen this screenshot before. Since there's a Bonus balance visible I wanted to make sure that your bonus history is empty, could you please forward the entire bonus history?

Dear madsthura,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

they have finnaly cancelled the bonus and added 75 euros back after one week. had to write everyday until they finally did something. exstremely bad casino

Thank you very much, madsthura, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Dear madsthura,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.