Casinia Casino - プレイヤーの入金がアカウントに入金されません。

Hello, I have made a total of 3 deposits and have not received any money from Casinia. I deposited 2 X 30€

See attached document

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And 1 X today for 21€

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H. M.

Hallo ich habe insgesamt 3 x eingezahlt und kein Geld von casinia bekommen. 2 X 30 €

Siehe Unterlage

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Und 1 x heute 21€

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H. M.

Dear Benny55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I just sent receipts to petronela

Kind regards

Ich habe gerade Belege gesendet anpetronela

Mfg

I'm sorry but I haven't received any email from you. Could you please advise which email address you sent it to?

Today I uploaded everything again to casinia and asked where is my money. Casinia said they hadn't received it and I should inform my bank. Tomorrow I will send all the documents to my bank to investigate. I probably won't play at casinia again because casinia's instant deposit seems like a scam to me. The money doesn't reach there or is diverted somewhere else. Wait and see what my bank says. Whether my bank can get the money back. I will report here.

Kind regards

Ich habe heute bei casinia nochmal alles hochgeladen und gefragt wo ist mein Geld. Casinia sagte die haben es nicht erhalten ich soll meine Bank informieren. Morgen sende ich alle Unterlagen zu meine Bank zu nachforschen. Ich werde wahrscheinlich nicht mehr bei casinia spielen weil von casinia sofort Einzahlung erscheint mir ein Betrug zu sein. Das Geld kommt nicht da an oder wird das umgeleitet wo anderes. Abwarten was meine Bank sagt. Ob meine Bank das Geld zurück holen kann. Ich werde hier berichten.

Mfg

Hello Benny55,

Have there been any developments since our last conversation, please? 

Nevertheless, I haven't received any payment receipts from you yet. Could you please advise which email address you have sent it to?

Dear Benny55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's been dealt with. Casinia paid after several reminders.

Please close case.

Kind regards

Hat sich erledigt. Casinia hat bezahlt nach mehrere Mahnungen.

Bitte Fall schließen.

Mfg

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Benny55, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru