Casinia Casino - 賞金の出金が遅延しています。

Good morning.

On 16.03.2025 I made a withdrawal of 90€ and then on 19.03.2025 I made another one of 400€ totaling 490€. To date the withdrawals have not been completed.

My account is verified and everything has been won with a real balance and normally.

So far I've only had problems with withdrawals from this casino once, but this time it's taking longer than usual.

Can you help? Thank you

Bon dia.

No passado dia 16.03.2025 efetuei um levantamento de 90€ e depois dia 19.03.2025 efectuei outro de 400€ totalizando 490€. Até à data ainda não concluiram os levantamentos.

A minha conta está verificada e tudo foi ganho com saldo real e normalmente.

Até hoje sempre que efectuei levantamentos neste casino somente tive problemas uma vez mas desta vez está a demorar mais que o previsto por norma.

Podem ajudar? Obrigado

Dear Knotz12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning,

It's been 14 days since the first payment of €90 was credited. The second withdrawal of €400 was made on 19.03.2025. Yesterday in the chat they gave the same answers again and again. We apologize for the delay and everything will be fine. But I still don't have the money.

Can you help? Thank you

Bom dia,

Hoje faz 14 dias que o primeiro pagamento de 90€ nao foi creditado. O segundo levantamento de 400€ foi efetuado no dia 19.03.2025. Ontem no chat voltaram a dar sempre as mesmas respostas. Pedimos desculpa pelo atraso e irá tudo correr bem. Mas continuo sem o dinheiro.

Podem ajudar? Obrigado

Dear Knotz12345,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.