Casino Extreme - プレイヤーのアカウント認証が遅れています。

I've been waiting over a week to get my account verified. I won multiple times since then and haven't been able to do a withdrawal

Hello jacksonquinn1969,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

My account hadn't been verified to make withdrawals at all. It been over a week since I sent them all my documents and I last spoke with them about to days ago

My wife just checked her email and her account is verified mines still isn't

Hello jacksonquinn1969,

As mentioned above, the verification might take up to 14 days. As it has now passed, can you please advise if there's been any update regarding the process? If still not, we will try to intervene.

No my account has not been verified yet. I just played the money I had in my account and haven't been back on there since

Hello jacksonquinn1969,

As your balance is now lost, I'm not entirely sure how could we proceed in this complaint. As there were issues during the verification process (mostly due playing from the same household), I would recommend to play in a different casino, most preferably in separate ones not in the same as your wife as it will only cause troubles.

The complaint will be now closed as it is basically no longer relevant.

Wish you best luck in the future.

Regards,

Nick