Casino Extreme - プレーヤーは複数のアカウントを開設したとして非難されています。

Yes they gave me a opportunity to have 20 free spins on Cash advance 3 and I won way over the mountain again now they're trying to say that I have multiple accounts which is a lie that I don't have multiple accounts and I went off of one of their free spins and I think they're just trying to pay me again like the other Casino

Dear Kyle871987, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:

„You are allowed only one User Account. If you have more than one account, all winnings will be void. If you open more than one User Account, the Casino may close all accounts and any bonuses and winnings may be voided."

Is there any chance, that someone from your household or using the same IP address has also created an account at this casino?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards, 

Kristina

Dear Kyle871987,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.