Casino Kingsのレビュー

マルタ出身のプレイヤーは、カジノから合計1,250ユーロの出金に問題を抱えていました。9月27日と30日の出金依頼以降、入金がありませんでした。何度かメールをやり取りした後、カジノ側は支払いの遅延と決済プロバイダーの問題を主張しましたが、彼女はカードに制限がかかっていないことを確認しました。苛立ちを募らせた彼女は、自らカジノから退会しました。苦情処理チームは、問い合わせへの返答がなかったため、苦情を終了しましたが、彼女は将来的に再開する権利を保持していました。

The player accepted a bonus and once he finished the wagering requirements, his balance got up to £2,609 and he asked for a withdrawal. A few days later, his account got closed and his deposit was returned to him. There's no explanation on why did this happened but the mediator is waiting for IBAS to help and resolve this case. The complaint remains unsolved.

The player used a bonus to play with and won £4,900. He was then asked to provide the casino with documents for his account verification. About two weeks after his request, he still didn't receive any money. Another two weeks later, the player received £3,000 and was waiting to receive the rest of his money. Since there is no further information, we believe that the player got fully paid. The complaint remains unsolved.