Casino Sieger - プレイヤーの撤退が遅れています。

Dear Tomytocca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your winnings have been cancelled completely? Could you please advise how many days ago you’ve requested a withdrawal? Was your account successfully verified in the past? Haven’t you been advised to deposit funds into your account to verify your payment method?

I have checked the general bonus terms and conditions, and this is what I found https://www.casinosieger.com/en/bonus_terms:

"FREE BONUSES

• In the event that you have received a free bonus (a no deposit bonus), the payout is limited to 10x the bonus amount. To verify your account and claim your winnings, a deposit must be made in the last 60 days or within 30 days after the claimed winnings. All currently offered deposit methods, except PaySafe, can be used to verify your account. All remaining free bonus winnings (requested to be withdrawn and/or remain in balance) exceeding maximum amount granted for payout will be waived.

• The payout for Free Spins is limited to a maximum of €25 per Free Spins campaign when issued as a No Deposit Bonus. When the Free Spins are given as a deposit incentive, the maximum is limited to €50 per Free Spins campaign."

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Tomytocca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.