Dear rafael676,

Thank you for taking the time to leave this review.

We are very unhappy that you didn't have a nice experience in our casino as this is something we don't want for our players.

Since I'm not able to access your account we would like to ask you to send us an e-mail to [email protected] as we would be more than happy to look into your case.

A nice experience is very important to us and we would be really happy if we would be able to check what went wrong with your verification process.

Best regards
Customer Experience Team

Dear Dachris83,

Thanks so much for sharing your feedback about our casino!

We are happy to see that you find our customer support department helpful as it's true they are working very hard to help our players with anything as soon as possible.

Best regards
Customer Experience Team

Dear Waltteri85,

Thank you so much for taking the time to write us a great review!
It's so nice to see that you are happy with our services and also that you have found our new Finnish support helpful.

We know that sometimes you need to wait for your withdrawal to reach your bank account since banks are not working during the weekend but your advice to request a withdrawal at the beginning of the week is good advice! :)

Regarding your bank statement as proof of address, it's true that we can't use it for that purpose but as proof of address we can use many other documents and our dear customer support department will help with that gladly to our players.

Best regards
Customer Experience Team

Dear Katy1971,

Thank you so much for your positive feedback!
Our team will be happy to hear that their hard work has paid off. :)

Best regards
Customer Experience Team