Casino Sky - 選手の退場が遅れています。

I made a withdrawal of 3000 euros, was processed successfully , but never sent to my bank account, I contacted them repeatedly and all they say is wait and wait, they say there was an error during withdrawal and we sent an email to the provider.it’s been two weeks now ,No solution at all , all they say is wait. Scammers they robbed me.

Dear SINNER91, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Yes , I made a successful withdrawal before. I have verified my account with KYC and I didn’t use any bonus , this time the withdrawal was successfully processed but the money was not sent to my bank account

Could you please specify the exact date your withdrawal was processed by the casino?

15-10-23

Thank you, I just received my money.

Dear SINNER91,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru