Casinodepのレビュー

ペルーのプレーヤーは、わかりにくい表示のプラットフォームを通じて資金を入金していました。入金された資金はプレーヤーのアカウントに表示されず、広範な会話にもかかわらず、カジノは何の責任も負わなかった。苦情チームはプレーヤーに支払いプロバイダーに連絡するようアドバイスし、必要な指示を転送しました。しかし、プレイヤーからの返答がなかったため、苦情チームはそれ以上の調査を進めることができず、苦情を却下せざるを得ませんでした。

The player made a deposit of €125, received a bonus of €124, and won €9,000. He decided to meet the wagering requirements and got his balance up to €11,000. When he requested a withdrawal, it was denied due to broken terms and conditions. The casino mentioned that the player was not allowed to have two games opened at once. By this case, the winning was removed from the account, the deposit was returned, and he received a 100% reload bonus. The player claimed he did not see this term and wanted all his deposit back, not only the last deposit. The casino responded that all the previous deposits won't be returned as they could only be returned if the player won using the bonus and violated the bonus terms and conditions. Then the player decided to write to the Curacao Gaming Authority. There is no further information about this case.