Casinoin - プレーヤーが全額のデポジットの払い戻しをリクエストしています。

I was playing today, and won up to $600 then 800, I went to withdraw it said $200 maximum withdrawal, I tried to do $200, it said $450 minimum withdrawal and I contacted the person he told me I was basically forced to wait 24 hours before even attempting to withdraw the full amount, over all this website is a scam.

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how much is your active balance now and confirm that you have passed successfully the account verification in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello sati725,

Have there been any developments since our last conversation, please? 

No there have not, the issue is they had a limit put on so people couldn’t cash out for the first 48 hours, it said the minimum cash out was $450, and the max was $200, how does that make any sense? It’s opposite of eachother.

U can’t hit the 450 mark without hitting the max $200?

Could you please advise how much is your active balance now?

$0.00, I thought it was a literal scam and just stopped caring. It’s pretty counter intuitive for me to have to cash out minimum of $450 but maximum of $200.00 I’ve never ever seen that in my life of gambling.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding. 

We rejected this complaint as the funds have been played before we could intervene.