Casinoly - プレイヤーが賞金を受け取れずにいます。

Good evening about 20 ago I opened on casinoly I deposited the sum of 500 euros in the days I won and I reached 1400 but today when I ask for a withdrawal they always refuse me so transaction denied I'm bored I played deposited risked but I won and I would like my money on my Postepay Evolution card

Buona sera io circa 20 fa ho aperto su casinoly ho depositato la somma di 500 euro nei giorni ho vinto e sono arrivato a 1400 ma oggi volta che chiedo il prelievo me lo rifiutano sempre così transazione negata mi sono stufato io ho giocato depositato rischiato però ho vinto e vorrei i miei soldi sulla mia carta Postepay Evolution

Dear simonecastagnola0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

What I can say is that I am in a withdrawal state of 500 and 400 euros and he tells me as always that the transaction was not successful and in addition to the account that still 400 euros is not right this is my deposit

Io quello che posso dire che sono in stato di prelievo 500 e 400 euro e mi dice come sempre che la transazione non è andata a buon fine e in più sul conto ciò ancora 400 euro non è giusto questo e il mio deposito

Nothing even today they refused me the sum of 400 requested they are thieves

Niente anche oggi mi hanno rifiutato la somma di 400 richiesti sono dei ladri

Sorry I'm getting the money

Scusate sto ricevendo i soldi

Good evening, today I received my charges, I have been paid thank you very much.

Buonasera, oggi ho ricevuto i miei addebiti, sono stato pagato grazie mille.

Dear simonecastagnola0,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru