Casinorex - プレイヤーの認証が遅れています。

Hello dear guru team. My account just isn't fully verified since yesterday. My phone number and payment method are yellow since yesterday, so I can't withdraw my money either. Live chat doesn't work either, I don't know what to do, please help. Thanks in advance

Hallo liebes Guru Team. Mein Konto wird seit gestern einfach nicht vollkommen Verifiziert. Meine Telefonnummer und die Zahlungsmethode sind seit gestern auf gelb und somit kann ich auch mein Geld nicht auszahlen lassen. Live chat funktioniert auch nicht ich weis nicht weiter bitte um Hilfe. Danke im voraus

Hello ayon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinorex. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear ayon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.