Casinoval Casinoのレビュー

A user from Slovenia complained about a long withdrawal and an unresponsive casino. The user requested several withdrawals regularly, however, none of them was being paid out. The casino kept giving the same answers saying there was a technical issue. There was no reaction to this complaint.

A player from Spain requested a withdrawal via Neteller, sent all the necessary documents for verification to the casino and got successfully verified. The whole payout process was supposed to be between 5 and 12 business days. About two weeks later, the player requested another one and once again the processing time should've been the same. However, a month and a half later since the first withdrawal request, there was still no money transferred. To all inquiries about the money transfer, the casino kept replying that there was an issue with the payment processor. The casino didn’t react to this complaint what so ever.

A player from Argentina requested a withdrawal of €70 and the casino asked them to provide documents for their account verification; however, they didn’t accept the player’s utility bill in PDF format. The player then sent a photograph of their bill and asked the casino about when the payment would be sent via Neteller. The casino replied that there was an issue with the payment via Neteller so it would be transferred via Skrill. The player accepted this change but 20 days later, they still didn’t receive any payment. The casino didn't react to this complaint.

The player received a birthday bonus, wagered it accordingly and requested a withdrawal of their winnings. Soon after that, the casino accused them of multiple account holdings but the player said this was 100% not true. The live chat replied that the casino's risk department found more similar accounts, but the player argued that 'similar' doesn’t necessarily mean they were duplicate accounts. The casino hasn’t reacted to this complaint and it remained unsolved.