Casinoways - プレイヤーの出金リクエストが遅れています。

I have submitted nearly all the possible documents that a casino can require. Yet they continue to reject my withdrawal requests. I have also asked them to send me a clear list via email of what more they require for processing the withdrawal, but weeks have passed and I have not received any email from them.

Olen laittanut suunnilleen kaikki mahdolliset dokumentit, jota casinolle voi laittaa. He silti hylkäävät ja hylkäävät kotiutuspyyntöni. Olen myös pyytänyt että lähettäisivät sähköpostitse selkeän listan siitä, että mitä he vielä haluavat kotiutuksen hoitamisen tiimoilta mutta nyt on jo kulunut viikkoja eikä sieltä ole laitettu sähköpostitse mitään.

Dear aaki2003,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one? 
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina