Casoola Casino - プレイヤーのアカウントは閉鎖され、一部のデポジットが返金されました。

I was able to deposit 17.2 € 20. but I couldn't play it, the next day I could. I also deposited on Wednesday, yesterday and today, but then in the middle of the game I was removed and I can't enter anymore. 28 € appeared in my bank account, probably from that casino. shouldn't I get all my deposits out of there? nothing I have won. or $ 71 more refund.

Dear Riitta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their explanation, but, before we do so, please could you clarify if these were your first deposits? Did you receive any email from the casino with a reason why your account has been closed? Could you post it here when replying, please? Looking forward to hearing from you.

Thank you very much in advance.

Best regards,

Petronela

Hey, I have not received any response, not the first time on Tuesday when I played, I sometimes played, and I'm not sure if I closed the account in the past but now I got there, however.

Hei, en ole saanut mitään vastausta, ei ollut ensimmäinen kerta tiistaina kun pelasin, olen joskus pelannut, enkä ole varma olenko sulkenut tilin joskus, mutta nyt pääsin sinne kuitenkin.

Thank you very much Riitta for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Casino is a casoola casino, not a casoo

Casino on casoola casino, ei casoo

Casino was casoola casino,! No casoo

Hello Riitta,

We changed the casino and I contacted Casoola Casino regarding your issue, so hopefully we will receive an answer soon.

We would like to ask the Casoola Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I get my all money back in casoola🤗

Already entered my bank account

Tulivat jo pankkitililleni

I am so happy to hear great news like this! I am closing this complaint as resolved.

Thank you for contacting Casino Guru and I hope you won't come across a problem like this in the future.