Cazino Stars Casino - プレイヤーの撤退が遅れています。

I had won a significantly higher amount and wanted to withdraw this amount. However, the withdrawal can only be done in steps of 1500€. My account has been verified for a long time. The withdrawal has been in process since 18.08. I've heard nothing from the casino since then.

Best regards,

Ich hatte einen deutlich höheren Betrag gewonnen und wollte mir diesen Betrag eigentlich auszahlen lassen. Allerdings geht es nur in 1500€ Schritten. Mein Konto ist schon länger Verifiziert . Die Auszahlung ist jetzt seit 18.08 in Bearbeitung . Seit dem nichts mehr vom cazino gehört.

Mit freundlichen Grüßen

Hello paddyhubert85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cazino Stars Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Dear paddyhubert85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.