The player complained that their requested withdrawal happen to be delayed for over 30 days. It was a long and complicated process of finding a way to pay the player their winnings and at the end, the player was supposed to receive the money and we likely believe that they did receive it. No further information is available ever since.

The player requested a withdrawal of their winnings had their account successfully verified but didn't receive any money for several days. After that, they received an e-mail from the casino saying their winnings had been confiscated due to fraud. The customer denied cheating and the casino didn't respond to this complaint at all.