Club Player Casino - プレイヤーの引き出しが遅れています。

January 2, I won 10K. I split the payments up into 4 payments of $2500. They said it would take seven to ten business days to process it for approval, all 4 was approved. I received emails on all three that were approved. I check every other day and they still tell me the same thing.

approved:

1. 1/16/25- Sent to Payment service provider on 1/30/25- I Still have not received
2. 01/28/25
3. 2/5/25
4. 2/21/25

2/24/25

Once the funds have been sent, the delivery time may vary according to our payment service providers. Generally, it takes between 3 to 10 business days to see it in your bank balance, but bear in mind that it may arrive later depending on how your bank receives international wires. We do not have control over the delivery time once the money has been sent, but we assure you that you will receive the payments very soon. We appreciate your patience and understanding.

Dear SWILLIS10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I received 3 of 4 payments on 2/28/25

Thank you for your reply, SWILLIS10. Did you use the same payment method to request all withdrawals? What is the current status of the missing payment? Could you please post a screenshot of your withdrawal history here in this thread?

I have

I finally received the fourth payment

Dear SWILLIS10,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru