Cobra Casino - プレイヤーの預金は彼のアカウントに入金されたことはありません。

My deposit of 50 euros was not booked. I also handed over a screenshot of my bank account, clearly showing that the money has been transferred.

Mein Deposit von 50 Euro wurde nicht eingebucht. Ich habe auch ein Screenshot von meinem Bankkonto überreicht, wo es klar zu sehenn ist, dass das Geld überwiesen wurde.

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward a receipt of the transaction? My email address is nikolas.b@guruadmins.com.

Have you tried to communicate this issue with the payment provider? Ideally, you could forward any relevant communication. 

However, I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a process which takes approximately one month. In these cases, casino has its hands tied.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Nick

Dear Robert,

We haven't receive any answer from you yet. I'll extend the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

Best regards,

Nick

Hello! I am sorry that I have forgotten to write. The deposit has been booked 5 days later. Due to the Corona suspect by my relative, I was really busy with Helling to him. Sorry again and many thanks for your efforts. 👍👍👍

Dear Robert,

Thank you for letting us know that your issue was resolved. Please do not hesitate to contact us if you will experience any trouble in the future.

Best regards,

Nick