Cobra Casinoのレビュー

Do not play here

The welcome deposit spins would not activate.
Live chat was useless and said the best replacement they could do is the spins with a max cashout of $75nzd, or 50euro.

It’s half the amount a normal casino withdrawal cap would be, some don’t have any at all.

I was not helped at all, scam.

Also read the terms, unless you’re at VIP level the max withdrawal is $500 a day of real cash.

Dama N.V being disgusting again as usual

Let me start from beginning. I am from UAE and i open an account in cobra casino a month ago and deposit money through my credit card, everything was fine at that stage. Then they asked for card verification and other things which i did it properly and they approve it. When i won the bet and try to withdraw money to my credit card they said we can not send money to cards in Uae and u need to provide is with account number and verify that as well which i did it properly. They became with the excuse that we can not even transfer money to account and you need to open MiFinity Account wich i did as well. This was only the beginning nad worse mess happen at the end where i placed bet $2000 on argentina to win overall in final. After all happen in the game, argentina won and i expected my return but i recieved my even money. I start chat with them which I’m gonna post as well about the situation and even the support team doesn’t know what happened and he told me ur bet it’s not valid for penalties then i said ok then I should have lost since it become draw and he had nothing to say. As u know all betting online are using algorithms to scam the customers but this company is beyond your emaginatin which I can’t believe. Be careful with the big scammers

Chat in English only
Chat supporters make different statements
Chat supporters almost exclusively write auto replies

very complex verification, more than 30 documents required, looking for a needle in a haystack

7 days duration until the first payout

After the verification confirmation email, I had to verify further.

Payouts, the first two - only by constantly asking and hoping for one
Land good support.

Setting limits is only possible in chat

Status: paid in less than the amount to be paid out

E-mail notifications only come sporadically, except for "Document filed"

Chat nur in Englisch
Chat Supporter tätigen verschiedene Aussagen
Chat Supporter schreiben fast nur Auto-Antworten

sehr aufwendiges Verifizieren, über 30 Dokumente benötigt, Nadel im Heuhaufen suchen

7 Tage Dauer bis zur ersten Auszahlung

Nach Verifizierungs-Bestätigungsmail, musste ich doch weiter verifizieren.

Auszahlungen, die ersten beiden - nur durch permanentes Nachfragen und hoffen bei einem
Guten Supporter zu landen.

Limits setzen nur im Chat möglich

Stand: weniger einbezahlt als auszuzahlenden Betrag

E-Mail Benachrichtungen kommen nur sporadisch, außer „Dokument abgelegt"

The games are fine and seem fair, but the withdrawal process is a hassle. I saw someone launch an official complaint on another site that sounds similar to my experience. It involved Cobra not accepting screenshots from Scotiabank as proof of deposit. Cobra demands a type of screenshot that Scotiabank doesn’t allow as an option on either mobile or desktop. It took numerous emails over several days for me to convince Cobra that what they were asking was literally not possible to provide. Why don’t my regular ID and screenshots (accepted at all other casinos I’ve used) suffice? They treated me like a criminal when I’d won a few hundred dollars on a small deposit. I had to send every possible type of shot and then had to get an email from Gigadat in the end. It’s not my fault if Scotiabank doesn’t allow a certain type of screenshot. After finally resolving everything, I decided to continuing playing there since I figured I’d been verified thoroughly, so the process for future withdrawals would be smooth. BUT a month or so later, I hit a win of a few thousand dollars, only to discover they wanted even more ID—this time a selfie of me holding my ID. I sent one, but it wasn’t good enough for them since not enough of my arm was showing! When that was all finally resolved, I learned I could withdraw only $750 per day! So it’s going to take me a week to withdraw portion by portion. Clearly this delay is a ploy in hopes that you’ll spend your money again in the meantime. That’s what the other complainant said happened—that person finally assumed they’d never get their money, so they gambled it and lost. Seems to me like a purposeful stall tactic that shouldn’t be allowed. I’ve won a few thousand at other places (such as Playamo) and managed to withdraw with no hassle at all. It looks like I’ll get my money eventually, so that’s good. But I can’t stand the constant treatment as if I’m trying to deceive them. They have no problem taking my money, so they should not hassle me when I withdraw by the same Interac process and account from which I deposited. Clearly a deposit of $100 is not an attempt to launder! And they can see what I’ve bet on what slot and what I won. So just send me the money I won without all the hassle that costs me hours of time writing emails, etc.