Coins.Game Casino - プレイヤーの撤退はキャンセルされました。

Beware of this website . I made a few deposit and withdrawal at first that is successful . Until one transaction they put it on hold for verification purposes . Then when I checked the status again it states canceled but the credit has not been credited to me . And when I contacted support . They told me that they’ve already credited the money but can’t provide transaction prove . So take note guys 

Dear daviddonaldduck99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify how much funds you currently have in your casino account?
• Is there any chance that you indeed played with these funds?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear daviddonaldduck99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.