The player from Australia had not received credited winnings of $104 from their account after playing with a bonus of $80. The complaint was rejected due to the player's lack of response to the team's requests for further information, which prevented any further investigation into the issue.
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Coins.Game Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.