1000 Spins Casino - 選手の退出手続きが遅延しています。

I made this withdrawal of €200 and they've been making me wait for almost two months when they initially said it would take 21 days to process.

Ho effettuato questo prelievo di 200€ e mi stanno facendo aspettare da quasi due mesi quando inizialmente avevano detto che ci sarebbero voluti 21 giorni per elaborare.

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Dear Cos3c,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Cos3c,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.