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Dear avineetagarwal472,

Thank you for submitting your complaint. I apologize, but I am not sure I understand what happened at all. Please could you provide more information and details regarding your complaint?

Thank you in advance for your reply.

Best regards,

Kristina

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avineetagarwal472, please note that if I didn't understand the message you wrote the first time, you are not helping by posting the same message again. Please express clearly what your issue is, otherwise I won't be able to help. Thank you for understanding.

Dear avineetagarwal472,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.